At SAXIS we’re committed to supporting our customers

Our helpdesk is available to support our customers during regular business hours or even 24×7, and our team is trained and certified in a wide range of technologies and solutions. From troubleshooting hardware and software issues to resolving network and connectivity problems, our helpdesk team has the expertise to handle it all. Helpdesk contracts are available at a range of price points ensuring there’s a package that suits your budget whilst still providing the support that you need.

We understand that timely and effective communication is crucial in providing exceptional customer service. Our helpdesk team is responsive and proactive in their approach, providing clear and concise communication to keep your customers informed and updated on the progress of their support tickets.

To simplify our Helpdesk Service, we offer four tiers, so you can choose the level that is most appropriate for your organisation, or we can design a bespoke package just for you. Pricing will be dependent on your infrastructure, just get in contact and we will provide you with a quote.

Bronze
Basic Break/Fix Support
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades
Silver
Preventive Maintenance
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades
Gold
The Pro-Active Option
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades
Platinum
Thorough & Comprehensive
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades

To ensure efficient issue resolution, our helpdesk team utilises state-of-the-art tools and resources, including remote monitoring and management software, to quickly diagnose and resolve issues remotely whenever possible. We also follow established escalation procedures to ensure that more complex issues are promptly escalated to the appropriate technical teams for resolution. All of this can be managed via our Saxis helpdesk portal, you can log tickets and track progress or if you prefer simply phone the team directly.

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CURRENT HELPDESK CUSTOMERS

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